United Airlines passengers can now check in using Amazon Alexa

Posted by Ben Ireland on
United Airlines passengers can now check in using Amazon Alexa

United Airlines passengers can now use Amazon Alexa technology to check in and ask questions about their flights.

The new United skill works on Amazon Echo and Amazon Echo Dot.

It works via the United app, which has been downloaded 29 million times, as well as on the airline’s website and at the airport.

Customers can ask specific questions about flights, such as, “Alexa, ask United what is the status of my flight to San Francisco?” or “Alexa, ask United does United flight 869 have power outlets?”.

Passengers need to connect their MileagePlus account with Alexa to be able to check in for domestic flights in the US using the command: “Alexa, ask United to check me in.”

“Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures,” said Praveen Sharma, vice president of digital products and analytics at United. “Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight.”


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