The software enables businesses to quickly cancel and get refunds on bookings
Seven out of ten are travellers are open to help and inspiration at the trip planning stage
Groups says its platform could be 100% cloud-based by early 2020
Using tech to automate operational processes could allow agents to focus on offline human interaction
Pledge is largest global chief executive-driven business commitment of its kind
Group is working to create a more complete and transparent display for users
Online experience will be more personalised and tailored as Expedia makes “a tremendous bet on AI”
Emotions such as joy and anger can be measured to enhance end-user experience
Utilising AI can change the booking and travel experience
Expedia’s Online Travel Friction Index reveals findings
Travel businesses who want to offer their best customer service experience were urged not to forget existing customers when investing in new tech by a...
Travel companies investing in good technology can differentiate themselves and be successful in “tough times” according to a panel at the Travolution...
Travel Navigator™ has introduced “Venture”, an initiative that will provide provide users with real-time safety information on...
Travel companies need to adopt new technologies “at the pace of the customer” to keep up with changing consumer digital behaviours, according to...
The HEHA! Feature offers users personalised recommendations
Trio will offer out-of-the box API analytics solution
Abta releases new research
Many travel brands ‘not getting it right’
“Culture is who you hire, who you release and who you promote and that’s the most important thing,” says FlashPack boss
Announcement made at bedbank’s MarketHub Europe event in Turkey