Ryanair increases number of languages for app-based feedback

Ryanair’s ‘rate my flight’ app-based feedback service has been extended to multiple languages. More than 8,000 passengers from the UK and Ireland used the service June and July, with 89% of customers surveyed happy with their overall flight experience. The service is now available in Dutch, English, French, German, Italian, Polish and Spanish, via the … Continue reading Ryanair increases number of languages for app-based feedback

Ryanair’s ‘rate my flight’ app-based feedback service has been extended to multiple languages.

More than 8,000 passengers from the UK and Ireland used the service June and July, with 89% of customers surveyed happy with their overall flight experience.

The service is now available in Dutch, English, French, German, Italian, Polish and Spanish, via the Ryanair app, which can be downloaded from the iTunes and Google Play stores.

The ‘Rate My Flight’ function offers ability to rate the overall experience, boarding, crew friendliness, service onboard and range of food and drink, on a 5-star rating system, ranging from 1 star for very poor, to 5 stars for very good.

A spokesman for the airline said: “Rate My Flight is the latest digital initiative launched under year three of our ‘Always Getting Better’ customer experience improvement programme, which allows customers to provide real-time reviews of their flights via the Ryanair app.

“We welcome all customer feedback so that we can continue to improve all aspects of the Ryanair customer experience.

“Customers who want to rate their flight should download the Ryanair app, allow for push notifications, and will be sent the survey through the app upon landing.”