Finnair signs up for three-month trial of AirPortr luggage concierge service

Customers can arrange collection of their luggage from the doorstep of their home or hotel and it will be checked in directly on their behalf. Continue reading →

Finnair has started offering a door-to-door luggage check-in service at Heathrow having struck a deal with provider AirPortr.

The carrier has agreed a three-month trial of the concierge service which it hopes will enhance customer service for its London-based clients.

Customers can arrange collection of their luggage from the doorstep of their home or hotel and it will be checked in directly on their behalf.

For Finnair customers who have checked in online, baggage can be collected at their London location up to a few hours prior to departure.

This means they can now head straight through airport security when departing and next seeing their bags at their destination airport.

Finnair customers will be able to book the AirPortr service online at finnair.com and through airportr.com/finnair.

Andrew Fish, Finnair general manager UK and Ireland and Benelux, said: “As an airline committed to innovation, we believe this trial with AirPortr will offer our customers a smoother and easier journey, without having to personally take their luggage to the airport and spend time queuing at both check-in and security.”

“We are confident our frequent flyers and seasonal leisure travellers will find this new service a huge benefit and hope to extend the offering based on their feedback from the trial.”

Finnair hopes the new service will have particular benefits for business travellers. It also provides added convenience for leisure customers, who can leave their bags to be picked up from their doorstep by AirPortr’s drivers for secure delivery to the airport.

Finnair customers arriving into London from Helsinki can also have their bags picked up from the airport and delivered directly to their home or hotel.

Finnair will become the third oneworld alliance carrier to make use of the service after British Airways and American Airlines at Heathrow, and British Airways at Gatwick.