Gatwick’s “Community app” has been shortlisted for seven national awards, including for the Lloyds Bank National Business Awards and the Digital Impact Awards.
The application was introduced in early 2016 – creating a new industry trend – and gives the entire workforce that currently use it easy access to real time information about airport issues on their smart phones.
Gatwick staff make up 25% of the current 10,000 users at the airport, with the remaining staff working for other entities on the airport campus including airlines, ground handlers, retailers, tenants, police and immigration services.
Most staff have downloaded the “Community app” on their personal smartphones.
The app has brought Gatwick’s airport community together, fostered an airport-wide data sharing culture and instilled a sense of competition – with airlines and baggage handlers now keen to top the on-time-departure or bag delivery performance league – all of which improves the service passengers receive.
Information communicated via the app includes departure or bag delivery performance data, hourly passenger departure and arrival numbers, aircraft turn milestones, airport contacts, fault reporting facility, airport weather information and public transport updates.
Information alerts can also be tailored so only information relevant to jobs are received.