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Amadeus systems issue delays boarding for Lufthansa and Air France

Posted by Phil Davies on
Amadeus systems issue delays boarding for Lufthansa and Air France

Lufthansa and Air France were briefly hit by computer problems preventing them from boarding passengers last night.

A gate agent at Frankfurt airport had announced the airline was having “a computer system breakdown worldwide,” preventing passengers from getting onto aircraft, but shortly afterwards was able to resume boarding, a Reuters reporter at the scene said.

The airline said on its Twitter account the systems were back up and running after a global outage.

Twitter users spoke of similar boarding delays at Air France, although they were also quickly resolved.

A spokesman the French flag carrier said it was due to a problem with a system from Amadeus IT.

Amadeus confirmed its Altea system had experienced some technical issues, which resulted in flight delays and problems in the booking process.

“All systems are now working normally and the situation is fully recovered. We regret any inconvenience caused to customers and travelers,” the company said.

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